FAQ

SUMMARY

✧ Order processing times

✧ Shipping methods and delivery times

✧ Return/refund conditions

✧ Why stainless steel?

✧ How to care for Liminal Rings jewelry and accessories?

✧ My jewelry is defective, can it be repaired?

✧ Order processing times

Current order processing time - shipping not included: 2 days.

Nevertheless, processing times may vary depending on:

  • Design time: All jewelry and accessories are made to order. Depending on the complexity of the design, design time can vary and be quite significant for the most complex models.
  • Accumulation of orders: especially during end-of-year holiday periods. In this case, we generally advise you to place your order quite early (October-November).

In either case, an email will be sent to you if the processing time exceeds the usual norm.

✧ Shipping methods and times

By default, orders are shipped via tracked letter through La Poste. When the order is substantial and/or requires a parcel, it is sent via Colissimo or Delivengo.

Costs and times by geographical area:

  • Metropolitan France: €3.12 - free shipping for purchases over €100 - 2 to 3 business days.
  • Europe and non-EU countries: €9.30 - free shipping for purchases over €200 - 3 to 7 business days.
  • United States: €28 - 5 to 17 business days.

Return / Refund Conditions

  • Right of withdrawal:

You have a 14-day right of withdrawal starting from the receipt of your order.

  • How to return your item:

You can inform us of your wish to return an item via the contact form a little further down.

We will review your request and provide you with the necessary instructions.

  • Return conditions and costs:

Return shipping costs are the responsibility of the buyer.

The products concerned must be returned in their original packaging and must not have been damaged, washed, or worn (other than for trying on).

  • Refund conditions:

If the return conditions are met, you will be refunded within 5 business days (please account for your bank's processing times).

The refund includes the shipping costs paid at the time of purchase.

If, after a return, we find damage, we reserve the right not to honor a full refund.

You will be informed by email of the cancellation of your order/item as well as your refund.

Contact

✧ Why stainless steel?

✦ Because it's stainless (no kidding), lightweight, strong, durable, and hypoallergenic.

✦ It pairs perfectly with any material we want to incorporate into the designs.

✦ All creations include it, either through the use of rings, or in the form of beads, pendants, and/or charms. Earring levers and bracelet/necklace clasps are also made of stainless steel.

✦ We also use gold-plated stainless steel rings/pendants/charms (ionic plating).

✧ How to care for Liminal Rings jewelry and accessories?

✦ General recommendations:

We recommend removing them when doing DIY or intense sports activities, for your safety and to prevent breakage.

✦ How to clean them?

Simply wash them with soap and water and wipe them with a microfiber cloth.

✦ What about gold-plated jewelry?

These models require special care to ensure their optimal lifespan:

  • Avoid all contact with water, cosmetics, and household products.
  • If you wish to wash them, be sure to dry them immediately with a towel/microfiber cloth.
  • Prefer to remove them before going to bed.
  • Avoid wearing them for too long; prolonged contact with the skin can discolor the jewelry.

@kptain_8 by @alx.ftn

✧ My jewelry is defective, can it be repaired?

  • Liminal Rings is a small business run by a single entity. Although we take special care in crafting your jewelry, it is possible that a model may have a defect. In this case, we can take back your jewelry for repair.
  • Nevertheless, we cannot be held responsible for improper care of Liminal Rings jewelry. We therefore reserve the right to refuse any request that we deem to be an abuse.

Do not hesitate to contact us if you have any problems!

Contact form